Terms and conditions at Focus Therapy

You are agreeing to coming to see me, Kay Broderick, at Focus Therapy. 

• I do not have a waiting room, so please try to arrive for your appointment on time. If you are a little early, please wait until your allocated time before knocking. As you can appreciate, this ensures that other clients leave the building prior to your arrival which is far more comfortable for everyone.
• Sessions are 50 minutes long, once a week or every other week unless agreed and I adhere to this time scale because otherwise other clients’ sessions can be disrupted. 
• I will require full payment of sessions on the day of the session, this can be made in cash, bank transfer, or via credit card using a SumUp card terminal in the clinic. 
• If you wish to change your appointment date or time, you are required to do so via telephone or text, within 24 hours of the original planned appointment. Failure to do so will result in your missed session being charged in full. 
• There are periods of time when I take annual leave, but you will be informed of any changes to your schedule in advance. 
• I am unavailable to take calls between appointments, but you are welcome to call and leave a message on my answer phone, drop me an email or a text if you need to change or cancel appointments and I will get back to you promptly. 
• Your sessions with me will be confidential as per the Data Protection Act guidelines, and outlined on ico.org.uk. However, as a Member of The Association for Professional Hypnosis and Psychotherapy, I am required to have regular supervision and I may need to discuss our work with my supervisor. This is rare, but if this is the case, I will not disclose your name or anything that would enable you to be identified, to the supervisor.  
• I will not confer with your doctor or any other person of a professional standing without your knowledge and written permission. When agreement is made between you and myself regarding the consensual sharing of information, it will only ever be non-specific information shared, such as name/address/birthdate or a treatment plan outline. 
• However if there is convincing evidence that you intend to harm yourself or others, I will need to break confidentiality by informing your doctor, or someone in authority, but again this would only take place with your prior knowledge. 
• I will keep brief notes after a session, which will be securely stored, on my personal computer. Nobody else will have access to those notes - GDPR regulations.  
• I have password protection and encryption on all devices that use electronic data, such as computer/phone/tablet. No one has access to those devices but me, so if we converse via any of those methods in the way of email or text, you can be assured of confidentiality.
• I only keep your details for as long as is necessary. Your client file, which contains brief notes about the work we do together, is held for a period of time (7 years) as set out by my insurer & as per GDPR regulations.
• On rare occasions, it may be that our initial work together may highlight the need for me to recommend you for referral to another hypnotherapist or counselling/psychotherapist or health care practitioner for some form of specialist therapy or medical care. In this instance your options will be explained to you fully.
• You are  welcome to request a copy of your patient file, or can request that I delete your information, but you are required to do this in writing either via email or post.
• Above all, these guidelines are there for the benefit of all of my clients. It helps to contain the sessions and ensures that you get the very best out of your sessions with me.

Protecting your privacy is very important to Kay at Focus Therapy. Your confidentiality is paramount. All of the notes taken during sessions are locked away and are not accessible to anyone but Kay. 

When browsing the website, you may do so anonymously without providing any personal information. However, there are cases where Kay will ask you for personal data. 

Focus Therapy does not rent, sell or otherwise distribute your personal information disclosed. We use all reasonable efforts to safeguard the confidentiality of your information. 

Focus Therapy/Kay Broderick will have no liability for disclosure of any information obtained due to errors in transmission or the unauthorised acts of third parties.